Website privacy and cookies policy
H K Talwar Consultancy Services Ltd T/A Wills and Probate Services
1. https://www.willsprobateservices.co.uk (our website) is owned and operated by H K Talwar Consultancy Ltd, Suite 106 Denning House C/O Know Tax, George Street, Wolverhampton, England WV2 4DP. (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy and cookies policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
1. This privacy policy relates to your use of our website only
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional services available to you. Those third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party websites, please consult their privacy policies as appropriate.
2. Personal data we collect about you
The personal data we collect about you depends on the activities carried out through our website. You may access our website without providing any data at all.
Alternatively, we will collect and use the following personal data about you:
- Your first name(s) and last name
- Your e-mail address
- Your address
- Your phone number(s)
- Your message(s)
You must provide this personal data if you ask us to contact you.
3. How your personal data is collected
We collect personal data from you:
- Directly, when you enter or send us information, such as when you contact us including via the contact us page, email or send us feedback.
- Indirectly, such as your browsing activity while on our website; we will usually collect information indirectly using the technologies explained in the section on ‘Cookies below’.
4. How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, eg:
- Where you have given consent
- To comply with our legal and regulatory obligations
- For our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
| What we use your personal data for | Our reasons |
|---|---|
| Providing services to you | We require your contact details to make contact with you. |
| Customising our website and its content to your preferences based on a record of your selected preferences or on your use of our website | Depending on the circumstances: – Your consent as gathered by the separate cookies tool on our website—see ‘Cookies’ below. – Where we are not required to obtain your consent and do not do so, for our legitimate interests. – You can choose to enable or disable third-party or all cookies through your internet browser. – You should keep your internet browser up-to-date and consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting the privacy settings. |
| Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended | Depending on the circumstances: – If you have provided such a consent, you may withdraw it at any time by contacting us at info@willsprobateservices.co.uk (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn). |
| What we use your personal data for | Our reasons |
|---|---|
| Protecting the security of systems and data used to provide the services | To comply with our legal and regulatory obligations, we may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations. In those cases, our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us. |
| Statistical analysis to help us understand our customer base | For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you. |
| Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g., to record and demonstrate evidence of your consents where relevant | To comply with our legal and regulatory obligations. |
| Marketing our services to existing and former customers | For our legitimate interests, i.e., to promote our business to existing and former customers. See the Marketing section below. |
| To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering, or in the event of our insolvency | In such cases, information will be anonymised where possible and only shared where necessary. Depending on the circumstances: – To comply with our legal and regulatory obligations. – In other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets. |
5. How and why we use your personal data—in more detail
More details about how we use your personal data and why are set out in the table below:
| Purpose | Processing operation | Lawful basis relied on under the UK GDPR | Relevant categories of personal data |
|---|---|---|---|
| Communications with you not related to marketing, including about changes to the services being provided or other important notices | Addressing and sending communications to you as required by data protection laws | Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b)) | Your name, address, and contact information, including email address and telephone number |
| Addressing and sending communications to you | As required by the UK GDPR or Data Protection Act 2018 | Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b)) | Your name, address, and contact information, including email address and telephone number |
| Addressing and sending communications to you about changes to services or other important notices (other than those addressed above) | Our legitimate interests, which is to be as efficient as we can so we can deliver the best service to you | Our legitimate interests (Article 6(1)(f)) | Your name, address, and contact information, including email address and telephone number; your account details (username) |
6. How and why we use your personal data—sharing
See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.
7. Marketing
We will use your personal data to send you updates (by email, text message, telephone, or post) about our services, including any offers in the services we provide.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
- Contacting us at: info@willsprobateservices.co.uk
- Using the ‘unsubscribe’ link in any emails that you receive from us or texting the word ‘STOP’ to 07800 500462.
- We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
Who we share your personal data with
We routinely share personal data with:
- Nexa Law this will enable you to enter a contract with them to provide you with legal advice and services.
- We may on occasion, subject to your consent provide your details to another law firm, mortgage broker or financial advisor. You will always be given the opportunity to consent before we do so.
- Law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations.
- Other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised, but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.
8. How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used.
9. Storing Data
Some of your personal data will be stored within the European Economic Area (EEA). The EEA comprises all European member states, including Liechtenstein, Norway, and Iceland. Your personal data is fully protected under the EU GDPR and/or equivalent standards required by law. Furthermore, transfers of personal data to the EEA from the UK are permitted without additional safeguards.
We may store some or all of your personal data outside the EEA. We will take steps to ensure that your data is kept safely and securely as we would under UK law.
We use third-party Gmail and WordPress software, and some of your data may be stored on their servers.
We will ensure that all devices and computers are password protected, have antivirus software and updates are carried out when these software updates become available and to the most recent operating systems. We will only store your data on computers and devices that are owned by us.
We will also use contractors who may store our data on their computers, devices and servers. We will take reasonable steps to ensure that your data is held securely and safely and in accordance with your rights, our obligations and the obligations of the third party under the law.
10. Your rights
You generally have the following rights, which you can usually exercise free of charge:
| Your Right | Description |
|---|---|
| Access to a copy of your personal data | The right to be provided with a copy of your personal data. |
| Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data. |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data in certain situations. |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, e.g., if you contest the accuracy of the data. |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations. |
| To object to use | The right to object: – At any time to your personal data being used for direct marketing (including profiling). – In certain other situations to our continued use of your personal data, e.g., where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims. |
| The right to withdraw consents | If you have provided us with a consent to use your personal data you have the right to withdraw that consent easily at any time. You may withdraw consents by e-mailing info@willsprobateservices.co.uk. Withdrawing consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn. |
11. Cookies
Cookies are small text files that websites send to your browser to store information about your visit. They are used for many purposes, including remembering preferences, analysing traffic, target advertising, and making websites work more efficiently. We have taken steps to ensure that your privacy and personal data are protected and always respected. Our site may use some or all the following cookies:
11.1 Strictly Necessary Cookies
These cookies are essential for us to operate our site.
11.2 Session cookies
Session cookies, also known as ‘temporary cookies’, help websites recognise users and the information provided when they navigate through a website. Session cookies only retain information about a user’s activities for as long as they are on the website. Once the web browser is closed, the cookies are deleted. These are commonly used on shopping websites or e-commerce websites.
11.3 Permanent cookies
Permanent cookies, also known as ‘persistent cookies’, remain in operation even after the web browser is closed and are activated each time you visit our site.
11.4 First-party cookies
First-party cookies are installed directly by our website (i.e., domain and the URL shown in the browser’s address bar). These cookies enable us to collect analytics data, remember language settings, and perform other useful functions that provide a good user experience.
11.5 Targeting Cookies
These enable us to know when and how often you visit our website and which parts you have visited. This enables us to better understand you and helps us tailor our website and advertising to your needs.
11.6 Analytics Cookies
These cookies are used to enable us to collect information on how you interact with our website and which features you use. This data is then used to improve the way the website works, which in turn improves user experience.
You will be shown a pop-up request asking for your consent before these cookies are placed on your computer or device. You are enabling us to provide you with the best possible service by providing us with your consent. If you do not provide us with your consent then unfortunately you may not be able to access our website or receive the best possible experience and service to you.
You may deny consent to the placing of cookies and will be given the opportunity to allow our first party cookies and deny any third-party Cookies.
For our website to function it is dependent on the functionality of Cookies. The law in relation to these Cookies deem them to be strictly necessary. We will not seek your consent to place these Cookies, but it is still important to be aware of them. You can block these Cookies by changing your interest browser, however our website may not function correctly. We take your privacy seriously and will ensure great care to make sure that your privacy is not compromised by allowing them.
The following first party Cookies maybe placed on your computer or device:
| Cookie Name | Duration | Purpose |
|---|---|---|
| _ga | 2 years | Used to distinguish users. |
| _gid | 24 hours | Used to distinguish users. |
| _gat | 1 minute | Used to throttle request rate. |
| AMP_TOKEN | 30 seconds to 1 year | Contains a token that can be used to retrieve a client ID from AMP Client ID service. |
| _gac_ | 90 days | Contains campaign-related information for the user. Google Ads website conversion tags will read this cookie unless you opt out. |
| wordpress_[hash] | Session | Stores authentication details. This cookie is set after logging in. |
| wordpress_logged_in_[hash] | Session | Indicates when you’re logged in, and who you are. |
| wp-settings-{time}-[UID] | 1 year | Used to customize your view of the admin interface and possibly also the main site interface. |
| wp-settings-[UID] | 1 year | Used to persist a user’s wp-admin configuration. |
| wordpress_test_cookie | Session | Used to check if cookies are enabled on the browser to provide an appropriate user experience. |
| comment_author_[hash] | 1 year | Stores the commenter’s name. |
| comment_author_email_[hash] | 1 year | Stores the commenter’s email address. |
| comment_author_url_[hash] | 1 year | Stores the commenter’s website URL. |
12. Keeping your personal data secure
We have taken suitable measures to safeguard and secure data collected through our site. We limit access to your personal data to those who have a genuine need to access it. We have also taken steps to ensure that your data is handled safely and securely, in accordance with our obligations, your rights, and the obligations of third parties under the law.
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have. If we are unable to help you also have the right to lodge a complaint with The Information Commissioner’s Office in the UK. For further information about your right’s you can also contact the Citizen’s Advice Bureau.
13. Changes to this privacy policy
We may change this privacy policy from time to time. When we make significant changes, we will update our website.
14. How to contact us
You can contact us by email or telephone if you have any questions about this privacy and cookie policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
- Address: H K Talwar Consultancy Ltd C/O Know Tax, George Street, Wolverhampton, WV2 4DP
- Email: info@willsprobateservices.co.uk
- Phone: 07800 500 462
15. Do you need extra help?
If you would like this policy in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above).
Policy version: 10th September 2024